Ninety per cent of participants in a survey stated that they were satisfied with the level of services provided by the Labour Market Regulatory Authority (LMRA).
The survey was conducted by Ernst and Young and included over 2,000 clients using the LMRA. These were from among a cross section of Bahrain’s businesses ranging from SME’s, Government organisation to businesses in the private sector.LMRA CEO Ausamah Al Absi despite the glowing feedback said that his team would work hard to ensure that they address any shortcomings identified in the report.
The problems of those who have said they are not happy would also have to be resolved, by using scientific methods, he explained.
Executive Director of Ernst & Young, Samer Jawi said that the company had interviewed and got responses from over 2,000 customers of the authority.
The survey ensured that all sectors from the business community were covered and got to express their opinion. The questions and points covered were according to international standards and covered a wide range of services provided by LMRA.
The LMRA will continue to have regular surveys conducted to gauge and ensure that their services are top-notch and not lagging. It will work to improving and enhancing interaction with its clients.
Those surveyed also stated that the LMRA had served the purposes in other ways too. This included studies conducted by the authority and also the online transactions.
These were smooth and easy to accomplish, according to 80pc of those surveyed.
Information available on the site was also useful for research and to support and base business decisions business upon for over more than 91pc.
The billing system was commended as being clear and accurate by 81 per cent. Satisfaction at the response to calls and the speed at which queries were answered was appreciated by 79pc of participants.
The findings will be discussed internally at the LMRA and also with the Barhain Chamber of Commerce and Industry and other partners, it was stated.